Shop theft in New Zealand is the 4th biggest industry. It equates to over $760 Million of loss profits to the New Zealand economy in 2008, and unfortunately this figure is one that is getting bigger. Research suggests that most retailers can expect over 1 - 2% of turnover is lost through shrinkage (shop theft). As the recession continues, more and more people are being tempted into shoplifting, as such your margins continue to decrease.

By investing a small amount in training your biggest asset - your staff, we will make a difference to the number of shoplifters you prevent, detect and apprehend. By ensuring your staff are fully informed of what is expected of them, what powers they do have and your focus on shoplifting, you will start making a difference to your profit line.

If you do nothing, nothing will change.

Together, Making a Difference

Shop theft in New Zealand is the 4th biggest industry. In 2008, shoptheft equated to more than $1 billion of loss profits to the New Zealand economy. Research suggests that over 1-2% of turnover is lost through shrinkage (shop theft). Unfortunately it is also an increasing industry as the economy continues to decline and unemployment rates increasing thus the temptation to steal is increasing for more people.

There is no such thing as a typical shoplifter, they will come from all walks of life, from young to old, male and female, well educated to low education levels, from unemployed to those in well paid jobs, they may well be one of your most regular or best customers.

We offer a one hour training session for all retail staff that covers the following items regarding shop theft.

• Detection
  
  • CCTV – Closed circuit television.
  • Body language
  • Behaviour

• Deterrent
  
  • Safe Action
  • Interaction Code
  • Words

• Interaction
  
  • Staff & Customers
  • Staff & Problem Shoppers
  • Staff & Police
  • Staff & Staff

• Tools
  
  • Store Mapping
  • Actions
  • Responsibilities
  • Results
  • Youth Offenders /Truancy issues